RETOURS & ÉCHANGES
Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.
1) We accept return(s) if:
- You receive a product different from your order
- You receive a defective product.
- You are returning the items just because you changed your mind (on size, color, etc.)
2) Return Instructions
(1) Send an email to email@example.com within 7 days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.
(2) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.
* Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.
* Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.
* Please include all contents of the original package and free gifts (if applicable) in your return packaging.
* You can simply return or get refund if you are not satisfied with our products. Refund will be given as "MONEY BACK" or "EXCHANGE" at the time. In this case, all return shipping charge and re-shipping charge are paid by buyers in any circumstance.
* In case of defected items or wrong items received, all return shipping and re-shipping charge are paid by us. If you receive wrong items or defective items, Please take a picture of it and send the picture to our email. After checking the picture, We will let you know the reimbursement for it.
3) We do not accept return(s) if:
- You are returning shoes, bags, or any other accessories
- The products are damaged due to your mishandling
- Your return request is not approved by our staff
4) The following items are not considered defective:
- Items that are originally manufactured without tags or labels
- Items with creases that may have been made while shipping
- Items with unsatisfactory/incomplete finish due to mass production
5) If there is a missing item from your order:
- Contact our customer service center by forum within 1 day of delivery.
* Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.
* Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.
It takes 3-5 business days to issue a refund for a returned or cancelled order.
* Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.